BUSINESS PROCESS DESIGN AND MANAGEMENT

Business Process Modelling

Firstly, map the current state business processes and conduct comprehensive process modelling and analysis on core business processes to ensure they are optimised for the customer and the bottom line:

• Model and analyse your business processes to achieve tangible benefits.

• Powerful process modelling to accurately represent current state.

• Easily and accurately capture from basic to intricate process model behaviour.

• Fully articulate model with resources, cost, and other constraints and properties.

• Perform “path”, “timeline”, “rollup” or other static analysis techniques to get visibility to previously hidden opportunities.

• Steer the future with simulation and “what if” analysis.

• Perform dynamic analysis (discrete event simulation) to foresee the results of changes.

• Visualise animation of simulation steps to identify bottlenecks and delays.

• View side-by-side comparison of the as-is and to-be.

• Easily design full factorial experiments, risk-free.

• Improve accuracy of simulation results through statistical fitting of real-world data.

Business Process Redesign

Once Process Modelling and Analysis has been conducted work closely with the customer and the business to ensure all opportunities can be optimised and redesigned back into the business-as-usual activities of the business supported by clear and powerful change management and paying particular attention to the following guiding principles:

• Setting up clear goals and intentions.

• Identifying core business processes.

• Determining any gaps or areas that require improvement.

• Designing and developing changes.

• Implementing and monitoring changes.

Business Process Management (BPM)

Once the future state has been agreed and locked in develop a sustainable Business Process Management program across the organisation.

BPM enables organisations to align business functions with customer needs, and helps executives determine how to deploy, monitor and measure company resources.

When properly executed, BPM can enhance efficiency and productivity, reduce costs, and minimise errors and risk – thereby optimising results.

Implementing best practices in BPM contributes to sound financial management and provides visibility into how well an organisation is succeeding in meeting its goals.

Businesses employing a holistic approach to BPM derive the following tangible benefits:

• Revenue growth.

• Cost reductions.

• Compliance.

• Risk management.

• Cost avoidance.

• Productivity improvements.

• Improved customer experience.

• Competitive advantage.

• Transformation and innovation agility.

• Tie strategy to execution

WHAT WE DELIVER

• Business process modelling.

• Business process redesign.

• Business process management.

• Process design for automation.

MASTER DATA MANAGEMENT

Master Data Management (MDM) helps build a 360-degree view of key business information to allow an organisation to take full advantage of its data for better business outcomes.

Organisations must be able to tie data and analytics strategy to business outcomes and promote the adoption of technologies, such as Robotic Process Automation (RPA), Artificial Intelligence (AI), while creating an organisational culture that accelerates change, and where data literacy, digital trust, governance and data-driven critical thinking are pervasive. 

We help organisations develop a resilient data and analytics strategy and transition to being AI-ready and data-centric.  This provides a valuable and versatile platform from which the organisation can leverage the benefits of digital technologies.

WHAT WE DELIVER

• User experience incorporating business user focus, rich data insights and visualisation, and user collaboration.

• Data services focusing on building data models along with the business rules, data imports and transformation with relevant reporting and analytics.

• Data security, which includes data confidentiality and integrity, authorisation and access control.

• Data availability, classification of data, data support and operations.

• Data governance driving data access and policies, data quality, business policies, risk management, regulatory compliance, data standards and process.

DIGITAL transformation MANAGEMENT

Developing digital strategy is hard. Executing digital strategy is harder.

Few organisations have all the resources they need to do it well. Balancing change and existing business can be challenging.

Once the digital business operating model is defined, we help you make it happen.  We provide the program management, change management and implementation services to bring the Digital Business Operating Model to market and deliver the value propositions.

We offer program and project management support to meet your needs and compliment your existing team. 

WHAT WE DELIVER

• Management of operating model transitions.

• Enhancements to digital supply chain operations.

• Design, planning and implementation of the strategies to deliver value through digital service streams and products.

• Provide expertise and capabilities to enable successful implementation of digital transformations.